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Legal Notice

LEGAL NOTICE

In compliance with the information duty established in article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE), the owner of the website, informs you of the following:

Corporate name: MADRID TOURISTIC CAPITAL, S.L. Tax ID: B87435673 Address: C/ Gran Vía, 51, 4º Izq – Madrid – 28013 (Madrid) Registered in the Commercial Registry of MADRID, Volume 34153, Folio 31, Section 8, Sheet M-614330, Entry 1/A1 03/12/2015 Website: https://tildamadrid.es/ Phone: 919 993 809 Email: reservas@tildamadrid.es

Within the limits established by law, MADRID TOURISTIC CAPITAL, S.L. assumes no responsibility derived from the lack of truthfulness, completeness, updating, and accuracy of the data or information contained in its web pages.

The contents and information do not bind MADRID TOURISTIC CAPITAL, S.L. nor do they constitute opinions, advice, or legal advice of any kind as they are merely a service offered for informative and disseminative purposes.

The Internet pages of MADRID TOURISTIC CAPITAL, S.L. may contain links to other third-party pages that MADRID TOURISTIC CAPITAL, S.L. cannot control. Therefore, MADRID TOURISTIC CAPITAL, S.L. cannot assume responsibility for the content that may appear on third-party pages.

The texts, images, sounds, animations, software, and other contents included on this website are the exclusive property of MADRID TOURISTIC CAPITAL, S.L. or its licensors. Any act of transmission, distribution, assignment, reproduction, storage, or total or partial public communication must have the express consent of MADRID TOURISTIC CAPITAL, S.L.

Likewise, to access some of the services that MADRID TOURISTIC CAPITAL, S.L. offers through the website, you must provide some personal data. In compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, on the protection of individuals concerning the processing of personal data and the free movement of such data, we inform you that, by filling out these forms, your personal data will be incorporated and processed in the files of MADRID TOURISTIC CAPITAL, S.L. in order to provide and offer our services, as well as to inform you of improvements to the website.

You are also informed that you will have the possibility at all times to exercise the rights of access, rectification, cancellation, opposition, limitation, and portability of your personal data, free of charge, by email to: reservas@tildamadrid.es or at the address: C/ Gran Vía, 51, 4º Izq – Madrid – 28013 (Madrid).

REV: 30/11/2023

TERMS AND CONDITIONS OF SERVICE

SERVICE PROVIDER IDENTIFIER

Corporate name: MADRID TOURISTIC CAPITAL, S.L. Tax ID: B87435673 Address: C/ Gran Vía, 51, 4º Izq – Madrid – 28013 (Madrid) Registered in the Commercial Registry of MADRID, Volume 34153, Folio 31, Section 8, Sheet M-614330, Entry 1/A1 03/12/2015 Website: https://tildamadrid.es/ Phone: 919 993 809 Email: reservas@tildamadrid.es

OBJECT

Through this text, we make available to all users and clients the terms of use and registration that apply to https://tildamadrid.es/, reflecting in it all the rights and obligations of the parties.

All users who visit or access our platform and/or use any of the services we offer accept the terms of use and the privacy policy, as well as any future modifications and/or additional legal texts that may be included. If you do not agree with any of the conditions, you can unsubscribe from the service at any time or, if you are not a registered user, leave the platform.

Along with these conditions, each of the services provided may be regulated by specific terms of use and registration, and it is mandatory in any case for the user to expressly accept them before using and/or hiring.

ELECTRONIC HIRING OF SERVICES

In accordance with the provisions of articles 23 and following of Law 34/2002 on Information Society Services and Electronic Commerce, contracts concluded electronically will produce all the effects provided by the legal system, provided that the consent of both parties is given and can be proven.

For these purposes, it will be understood that the follow-up of all phases of the reservation process and, where appropriate, the payment of the corresponding economic amount necessarily implies the provision of the express consent required for the contracting of the service.

Likewise, and in accordance with the provisions of article 27 of Law 34/2002 on Information Society Services and Electronic Commerce, users are provided, prior to the start of the contracting procedure, with all the information related to it.

The contracting conditions indicated below are directly applicable to reservations and stays made available through the website https://tildamadrid.es/, unless expressly stated otherwise.

RESERVATION AND CONTRACTING PROCEDURE

The reservation procedure is carried out entirely electronically through our platform, with no physical presence of the parties and/or external physical transaction at any time.

Any person with Internet access can carry out the contracting as long as they are over 18 years old.

The phases of the contracting process are visible to users throughout the entire contracting process. There are three phases:

User identification. Selection of the reservation and payment method. Confirmation of the reservation.

The user only needs to select the accommodation and the dates they wish to reserve and click the reservation confirmation button. This will start the contracting process, which will always follow the steps outlined above for all available services.

Once the establishment, the number of nights, applicable taxes, total price, and payment method are selected, the platform will show the user a summary of the contract, along with the applicable contracting conditions, which must be expressly accepted by the user to continue the contracting process.

Once the checkbox accepting the contracting conditions is marked, if an electronic payment method has been selected, the user will be directly redirected to the corresponding external payment platform to make the payment, and https://tildamadrid.es/ will not have access to the user’s credit card and/or payment system data at any time.

The security of the payment process is guaranteed by the financial institution.

After completing the service contracting, a summary screen of the contracting will be displayed.

In case of selecting payment by credit card, it will be carried out through the bank’s POS, a platform completely external and independent of the provider.

Within a maximum period of 24 hours, the service contractor will receive an email containing all the information related to the contracted reservation. This document is confirmation that the contracting has been successfully completed, valid as proof for any type of claim, as long as the corresponding payment receipt is attached.

In the confirmation email, you will find contact details and other instructions for arrival and departure.

The provider informs the user that all bookings made will be recorded in a file for reservation and booking control and management, where, in addition to the information about the booked reservation, additional information will be included to ensure the security and evidence of the correct completion of the procedure.

https://tildamadrid.es/ is not responsible in case of occasional service interruptions or, if applicable, its temporary unavailability.

In case, for reasons beyond our control, reservations or accommodations are not available after the contracting from the moment of notification of the incident, the user is authorized to request the termination of this contract and the refund of the economic amounts corresponding to the services not enjoyed, which will be duly reimbursed through the same means as the initial payment or, if applicable, by bank transfer.

In case any of the contents accessible through the platform contravene current regulations, we undertake to proceed with their immediate removal as soon as we become aware and verify the facts.

We reserve the right to cancel a reservation in cases of a manifest pricing error.

CANCELLATION POLICY

The reservation will not be formalized until you receive an email confirming its validity with all the corresponding information.

If you want to modify the reservation date or the number of guests, your request will be attended to as long as it is made with a minimum notice of the agreed-upon time, and if there are available spaces. You can carry out the process by calling the restaurant’s phone.

A few days before the reserved date and time, you will receive an email and/or SMS where you must confirm or cancel the reservation using the links provided for this purpose, if any.

Only once the reservation has been confirmed by you from the email or SMS will your reservation be fully confirmed.

If you prefer, you can confirm it by calling the restaurant’s phone before the reservation date.

The reservation will be maintained for a period of 15 minutes from the confirmed date and time, after which the reservation will be canceled, and the restaurant may offer the table to other guests.

INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

At https://tildamadrid.es/, we are deeply committed to the protection of intellectual property rights. Therefore, we have established the following conditions and policies:

REGARDING THE ONLINE PLATFORM

The provider guarantees the user that it is the legitimate owner of the platform and that it is not involved in any legal dispute prior to the signing of this contract.

The user expressly acknowledges that the provider holds all rights, title, and interest in the platform and the computer developments associated with the service, as well as all its modules, modifications, and updates and any element and/or functionality developed on it, whether requested by the user or not. To these effects, the recognition of the provider’s ownership of all copyright, intellectual property, and/or industrial rights is included, being able to exploit the platform without any restriction of a temporary, territorial, relative to means of dissemination or methods of exploitation nature and without more limitations than those established by law.

The structure, features, codes, work methods, information systems, and exchange thereof, development tools, know-how, methodologies, processes, technologies, or algorithms that constitute and/or may constitute the platform are the exclusive property of the provider, being duly protected by national and international laws on intellectual and/or industrial property, and may not be subject to subsequent modification, copying, alteration, reproduction, adaptation, or translation by the user without the prior express consent of the provider.

Similarly, all user manuals, texts, graphics, databases that complement the platform and/or materials associated with it are the property of the provider and may not be subject to subsequent modification, copying, alteration, reproduction, adaptation, or translation by the user.

The provision of the platform as a service or mere access by the user does not imply, in any case, the transfer of its ownership or the granting of a right of use to the user other than that expressed in these conditions.

So that the user can use the platform, the exclusive property of the provider, the provider hereby grants, under this contract, a non-exclusive license to the user for a limited time for each connection period, of unlimited spatial scope to the extent that it can be accessed from any device with the Internet, non-transferable, revocable, and non-sublicensable.

In any case, any type of reproduction, imitation, transmission, translation, modification, creation of derivative work and/or public communication is absolutely prohibited, regardless of the means used for it, with the infringing user assuming all direct or consequential responsibilities that may arise otherwise.

For any aspect not expressly recognized in this contract, all rights are understood to be reserved in favor of the provider, and written authorization from the provider is necessary to carry it out.

REGARDING USER CONTENTS AND INFORMATION

All contents and information published or managed by users on the platform are the exclusive property of the user, with https://tildamadrid.es/ being a mere provider of information society services responsible for data storage.

The provider does not receive any type of intellectual property right simply because the user hosts or manages them on its platform, so it may not process them for purposes other than those directly related to the provision of the services effectively contracted.

CONFIDENTIALITY AND DATA PROTECTION

In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, on the protection of individuals concerning the processing of personal data and the free movement of such data, all personal data provided during the provision of services will be treated in accordance with the provisions of the Privacy Policy, which every user must expressly and priorly accept to register.

Any user who accepts these terms of use accepts our Privacy Policy informed, expressly, and unequivocally, being assisted in this sense by the rights of access, rectification, cancellation, and opposition regarding their personal data, which they can exercise as informed in the aforementioned Privacy Policy.

TEMPORARY CONDITIONS

These conditions will come into effect on the date of service contracting.

ECONOMIC CONDITIONS

The rates applicable to each of the services offered through the platform will be solely and exclusively those published on the online platform, these being the only valid rates, except for typographical or transcription errors, in which case the provider undertakes to modify them immediately.

The provider reserves the right to cancel contracts made from the moment of their realization in case it detects the existence of typographical or transcription errors in the price and/or taxes applied to the transaction.

The provider reserves the right to make any type of modification to the rates of each accommodation, committing itself to publish them on the platform visibly for users. Unless otherwise provided, the modification of rates will not be retroactive.

Economic amounts can only be paid by direct debit or by credit card, and the provider will not have access to any bank or credit card data at any time.

All rates will be increased by the amount corresponding to the taxes in force on the date of the invoice issuance, duly reflected in the summary of each purchase.

CUSTOMER SERVICE

Hours: Monday to Sunday from 07:00 to 00:00 Phone: 919 993 809 Email: reservas@tildamadrid.es

CONTRACT TERMINATION

This contract can be terminated whenever any of the following circumstances occur:

  1. Failure to comply with the obligations set forth in this contract.
  2. Upon the expiration of its duration.
  3. In case the economic amounts corresponding to the contracted services are not paid according to the agreed deadlines and form. The reservation will be automatically blocked the day after the non-payment occurs. To reactivate it, it will only be necessary to make the payment of the corresponding economic amount.
  4. Dissolution, liquidation, or loss of legal personality.
  5. Any change or substantial variation of the essential conditions that were indicated in this contract to carry out the celebration of this contract.

EXTRAJUDICIAL RESOLUTION OF DISPUTES

Likewise, under the terms set out in Article 14 of EU Regulation 524/2013 on online dispute resolution for consumer disputes, a direct link to the online dispute resolution platform is provided: https://ec.europa.eu/consumers/odr/main/index.cfm

APPLICABLE LAW AND JURISDICTION

For any dispute or conflict that may arise from these terms or conditions, Spanish law shall apply. The resolution of judicial conflicts will be subject to the jurisdiction of the Courts and Tribunals of the user’s or client’s domicile.

REV: 30/11/2023

 

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